Shipping & Returns

Shipping & Returns

At copchic.com, we value your satisfaction and aim to provide a smooth shipping experience, as well as convenient options for cancellations, returns, and exchanges. Please review the following information regarding our shipping and returns policies:

Shipping:

We offer international shipping through reliable carriers such as DHL, FedEx, and UPS for express mail service. In certain cases, remote areas may require the use of EMS or other express services, which may result in additional costs. Typically, orders are shipped within 1-3 business days after receiving the order.

  1. Required Delivery Information:

To ensure accurate and timely delivery, we require the following information:

  • Full name, address, and phone number

  • Correctly formatted zip code

  • Please double-check your shipping address and contact number for accuracy.

  • Delivery usually takes approximately 7-10 days.

  • We will provide you with a tracking number within 48 hours after the goods arrive at the transfer center.

  • You can verify your tracking number on the respective carrier’s website, such as:

  1. Tracking Methods:

Once your order is dispatched, we will promptly send you the tracking number. You can access this information through two methods:

  • We will send you the tracking number via WhatsApp along with a link to track your shipment.
  • You can also check your email for regular status updates and tracking information.
  1. Unsuccessful or Wrong Delivery:

In the event of an unsuccessful or wrong delivery, please note the following:

  • If the delivery issue is due to incorrect or incomplete address information provided by you, you will be responsible for covering the shipping fee for reshipment.
  • If you do not receive your parcel within 12 working days, please contact our customer service or shipping company immediately for assistance.

Cancellations:

If you wish to cancel your order, please contact us as soon as possible. Most orders are dispatched within 1-2 days from the order date, and once shipped, they cannot be canceled.

Returns:

In the unlikely event of manufacturing faults, we offer replacements or repairs at no cost to the customer. To initiate a return, please email us with the reason for return, and we will provide further instructions. Please ensure the following:

  • Goods must be returned within 7 days of the receipt date.
  • Items must be unworn and in their original condition, including all packaging and labels.
  • The original method of payment will be credited for the return.
  • All shipping costs associated with the return of goods are the responsibility of the consumer.

Exchanges:

For exchanges, please contact our customer service via email, WhatsApp, or other available channels, and inform us of the reason for exchange. We will guide you through the exchange process. Please note:

  • Goods can be exchanged within 7 days of the receipt date.
  • Items must be unworn and in their original condition, with all packaging and labels intact.
  • Clearly indicate your name, address, phone number, and instructions when returning an item for exchange.
  • All shipping costs associated with the exchange of goods are the responsibility of the consumer.

Copchic.com strives to provide excellent customer service, and we value your satisfaction. Should you have any further questions or concerns, please don’t hesitate to contact us through our provided channels.